Wrightgardens.com is 100% committed to providing our customers with the highest quality seeds, live plants and garden accessories. All live plants are grown at our state inspected greenhouse and nursery facility to insure healthy plants are shipped to our customers. Please contact us at any time using the “Chat with Us” tab at the bottom of all pages.
Returnable and Refundable Guidelines
Use the following guidelines to determine if the unsatisfactory item is returnable or refundable:
- Seed must be returned before the end of the year they are packaged for and be unopened. The seed are germination tested before packing and stored at optimal seed storage temperatures. There is no guarantee that seed will germinate.
- Plants are guaranteed to arrive alive and healthy. We do not accept responsibility for plant losses caused by weather, neglect or grown in a zone/climate the plant is not recommended for. Please take pictures of unsatisfactory plants upon arrival and submit through the chat tab with your order number.
- General merchandise can be returned for 90 days from purchase. Must be returned clean and unused.
What Wrightgardens.com will do…
If the above guidelines are met. We will provide either a replacement order OR a refund on damaged or unsatisfactory products. Additional replacements or refunds will NOT be provided on replacement orders considered unsatisfactory if damage is not a factor.
How to Return
Plants will not require return if pictures are provided. Other return shipments will be arranged. Be sure to include your name and order number with return request.
You may return your order back to us via USPS or by UPS; however, we recommend getting a delivery confirmation or tracking number for your shipment as we are not responsible for lost returns.
Returns by mail generally take 7-14 days to be processed & refunded. Once a return is processed, a refund will be processed back to the original payment method used OR a refund check will be issued.